Stainless Steel Wick Trimmer (Collective)
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Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-7 business days within the United States. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
How long is the time between when I place my order and when my gift ships?
How long is the time between when I place my order and when my gift ships?
All orders placed before NOON CST are shipped on the same business day. All orders placed after NOON CST are shipped on the next business day. This means orders placed after NOON CST on Fridays are shipped on Monday.Please note, these days do not take holidays into account, which will delay shipping and delivery.
Do you ship internationally?
Do you ship internationally?
The Balm Box can ship some items internationally. We work through an international shipping partner, who does not allow us to ship food or essential oils. Therefore, we modified our core product line to follow those parameters. Furthermore, currently we are only able to ship to Canada, Ireland, United Kingdom, and the European Union.
You can find our international product line here. Be sure to select the correct currency of the ship-to destination. Select currency from the drop down menu on the bottom left hand corner of the footer bar. Once the currency is selected, all available gift boxes will appear on the page. You must make your purchase in the currency of your shipment’s final destination. We know - it’s really wonky! But it’s the least-bad way we have to accommodate International orders for the time being. Thanks for your patience.
Can I add a gift note?
Can I add a gift note?
Of course! All gifts include a checkbox for an optional gift note. You can choose from the FREE Balm Box stationery, or one of our elegant Balm Box greeting cards for an extra $3.99.
If you already ordered your gift box and forgot to include a gift note but would like to add one, as long as your gift box has not left our warehouse, we are more than happy to add one in. Give us a call at +1.913.991.1048 any time between 9:00 a.m. and 5:00 p.m. CST Monday through Friday and we’ll take care of it – no problem!
If you placed your order over the weekend, email your order number and gift message to customersupport@thebalmbox.com and we will be sure to insert the message into your order before it is fulfilled on Monday.
