Mikayla Johnson
Operations Manager, The Balm Box
Mikayla is the Operations Manager at The Balm Box, where she oversees daily business operations and plays a key role in ensuring a seamless customer experience.
She holds a Bachelor’s degree in Psychology from Mid America University, where she also played collegiate volleyball, developing leadership, discipline, and communication skills she brings to her role every day.
Her responsibilities include managing customer service, handling inventory, fulfillment, and coordinating part-time staff to support efficient workflows. Mikayla began her journey with The Balm Box in a part-time role and transitioned into full-time operations management through her dedication, reliability, and strong attention to detail.
